IT Support Technician - Level 2
Wakeland Housing and Development Corporation is seeking a IT Support Technician - Level 2 to join our team. Wakeland is an innovative affordable housing nonprofit developer with a portfolio of nearly 5,300 units in 39 developments throughout California. We have an established track record of financing our developments by working with a variety of lenders, investors, jurisdictions, and other financing sources. Wakeland is known for developing high quality, financially successful projects that result in long-term livable and affordable communities.
Wakeland is recognized as a great place to work. As a San Diego Workplace Excellence award winner, Wakeland provides a wide range of programs and policies that encourage a healthy live- work environment. Wakeland employees are provided with a comprehensive benefits packages, health and wellness programs, employee assistance plans, generous paid time off and access to ongoing professional development opportunities.
Position Overview
IT Support Technician is responsible for offering support to the IT Manager and will be responsible to work with end users who are having problems with hardware, software or networking issues. IT Support Technician will also assist in the general overseeing of the computer system and procedures of the organization. The IT Support Technician will be based at Wakeland’s downtown corporate office; travel will be required.
Responsibilities
Required Skills, Knowledge and Abilities
Preferred Qualifications
Location
This position will be based out of Wakeland’s downtown San Diego office.
Salary and Benefits
$21-$27 an hour DOE.
Medical, Dental, Vision, Short/Long Term disability, life insurance as well as 401k.
To Apply
Interested persons should send a cover letter and resume to: hr@wakelandhdc.com for consideration.
Wakeland is recognized as a great place to work. As a San Diego Workplace Excellence award winner, Wakeland provides a wide range of programs and policies that encourage a healthy live- work environment. Wakeland employees are provided with a comprehensive benefits packages, health and wellness programs, employee assistance plans, generous paid time off and access to ongoing professional development opportunities.
Position Overview
IT Support Technician is responsible for offering support to the IT Manager and will be responsible to work with end users who are having problems with hardware, software or networking issues. IT Support Technician will also assist in the general overseeing of the computer system and procedures of the organization. The IT Support Technician will be based at Wakeland’s downtown corporate office; travel will be required.
Responsibilities
- Provides timely and accurate end user’s desktop OS and application support primarily on the Microsoft platform. Answers incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Speaks with user to collect information about problems and leads user through diagnostic procedures.
- Triages the problem to identify if the source of the problem is hardware or software such as application, printer, cables, telephone, network, etc.
- Handles problem recognition, research, resolution and follow-up for routine user problems and escalating more complex problems to the IT Manager.
- Responsible for maintaining hardware and software inventory, IT asset tracking, support ticketing, and software compliance.
- Perform hardware and software installation, configuration, and maintenance.
- Upgrade and troubleshoot various workstation and laptop hardware.
- Troubleshoot wired and wireless network issues including minor cable termination.
- Troubleshoot printers.
- Perform VPN client configuration and support.
- Support Audio/Visual and conference rooms, support hardware and network systems, phone, projector and video conference equipment.
- Troubleshoots computer problems at the property sites and determines the extent of the issues and discusses resolutions with the IT Manager.
- Provides support needed to IT Manager.
- Work independently and within a team environment.
- Other duties as required.
Required Skills, Knowledge and Abilities
- Excellent customer service skills to effectively provide oral and written communication to end users at all levels within the organization and to outside vendors and consultants.
- Strong technical ability and troubleshooting skills.
- Reliable transportation
- Strong experience in the support of Client desktop environment, especially Microsoft Windows operating systems, Office 365 and Office suite of applications, Adobe Acrobat, Zoom and VPN technologies.
- Ability to setup and configure desktop and laptop computers, printers and other accessories to company standards, and perform minor to medium level troubleshooting to computer hardware and peripherals.
- Strong sense of responsibility, accountability, and integrity.
- Resourcefulness and problem-solving attitude
- Able to regularly lift up to 50 pounds
- Windows 10 Operating System
- Cloud-based services including Office 365
- Microsoft Windows Server
- Active Directory
- The Service Desk Technician must possess a minimum of 2+ years of hands-on experience supporting network and desktop technology comprised of the following technologies:
- Network backbone devices including switches, routers and firewalls
- remote control and system monitoring software
- Enterprise anti-virus and malware protection solutions
Preferred Qualifications
- VMWare and Hyper-V Hosts
- Windows Remote Desktop Server and Terminal Server
- Dell and Industry Standard Server Hardware
- SAN and NAS Storage Technology
- Enterprise Backup Technologies
- Professional certifications are a plus: CompTIA A+ (required within 60 days), Network +, Security+, Citrix CCA, Cisco CCNA or CCDA, VMWare VCP
Location
This position will be based out of Wakeland’s downtown San Diego office.
Salary and Benefits
$21-$27 an hour DOE.
Medical, Dental, Vision, Short/Long Term disability, life insurance as well as 401k.
To Apply
Interested persons should send a cover letter and resume to: hr@wakelandhdc.com for consideration.